Our Service Desk is designed to maintain and develop your ICT system giving you a stable learning environment where pupils ‘learn’ and teachers ‘teach’. We will look after all the ICT within your school, ensuring ICT operates smoothly and can grow with your teaching needs.

Primary and Secondary schools are utilising Soft Egg’s Service Desk to completely manage their ICT network or support their own in-house staff. All Service Desk customers receive unlimited on-site & online support, delivered by highly skilled CRB certified engineers, plus unlimited telephone support with an emergency call out service. We will work with you to proactively plan your IT needs to support your teaching.

Service Desk customers experience dramatic benefits to their school ICT. Ranging from reduced cost to improved service availability. This allows staff to focus on their core teaching.

Key Points:
Online fault logging system, Skilled CRB checked staff, Onsite visits, Online support, Telephone support, Emergency call out service, ICT planning service, Education centric ICT advice, Unlimited onsite time as and when required or scheduled visits.

MIS Support (Management Information Systems):
(SIMS) We have a team of experienced consultants, with a wealth of skill & practice in the
delivery of MIS support into the education arena and within the wider public sector. Call us to discuss our MIS support package.

Optional Extras:
We offer a wide range of additional services designed to complement our Service Desk. All our additional services are market leading products designed to make your life easier.

Audio Visual Servicing. Projector Maintenance, Remote Backup, ICT Asset Audit, Disaster Recovery, Planning & Consultancy.

Please call us today to discuss your schools requirements.