Our Service Desk is designed to maintain and develop your IT system giving you a stable learning environment where pupils ‘learn’ and teachers ‘teach’. We will look after all the IT within your school, ensuring IT operates smoothly and can grow with your teaching needs.

Primary and Secondary schools are utilising Soft Egg’s Service Desk to completely manage their IT network or support their own in-house staff. All Service Desk customers receive regular scheduled on-site support, delivered by highly skilled CRB certified engineers, plus unlimited telephone support with an emergency call out service. We will work with you to proactively plan your IT needs to support your teaching.

Service Desk customers experience dramatic benefits to their school ICT. Ranging from reduced cost to improved service availability. This allows staff to focus on their core teaching.

Includes:
Online fault logging system, Skilled CRB checked staff, Onsite visits in ½ days, Remote support, Telephone support, Emergency call out service, IT planning service, Education centric IT advice.

MIS Support (Management Information Systems):
(SIMS) We have a team of experienced consultants, with a wealth of skill & practice in the
delivery of MIS support into the education arena and within the wider public sector. Call us to discuss our MIS support package.

Pricing Structure:
These figures are based around a 36 week school year. Each visit can be delivered in any combination of half or full day regular scheduled visits. If your school term is shorter or longer we would be happy to modify our service to meet your needs. Whilst these are our core products we can also offer higher levels of onsite visits.

Optional Extras:
We offer a wide range of additional services designed to complement our Service Desk. All our additional services are market leading products designed to make your life easier.

Remote Backup, ICT Asset Audit, Disaster Recovery, Consultancy, Planning & Consultancy.