Support


Soft Egg are committed to providing comprehensive ICT support for schools and academies. We take care of everything, meaning that you can focus your time and energy on educating your pupils.

Traditional IT Support

Our ongoing ICT support for schools includes a range of services, both on-site and online:

On-site engineers and technician visits

All our engineers are fully qualified and DBS checked. You can schedule on-site visits as regularly as you need, in order to keep your IT systems in fine shape.

One-to-one desktop support

Not every IT issue requires an on-site visit. With conscientious desktop support, we can resolve the majority of issues for you without a visit from an ICT support technician.

Clear monthly reports

A single monthly report shows you how well your IT is performing. This also gives you the opportunity to plan further IT support for your school.

Dawn patrol

Regular checks every single morning mean we can fix the most common issues before you even start your day.

Safety Net: Emergency Server Response

Servers rarely crash but, if they do, the results can be disastrous. Our safety net ensures an exceptionally fast response with remote support and engineers to protect your systems.

School IT Roadmap

Regular audits from our ICT support consultants mean your IT networks stay up-to-date in the most cost-effective manner. We’ll help you with forward planning and give recommendations to help you develop and maintain cost-effective IT systems.

OFSTED Panic Button

When you get the dreaded OFSTED phone call, we’ll visit for a whole day to work alongside your team and make sure all systems are running smoothly.

SIMS Support

Our IT support for schools package includes complete SIMS support. All SIMS software is fully integrated, user-friendly, and easily accessible to all staff members. We also provide assistance with updates and the installation of new modules.

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Consultancy

Soft Egg consultancy services are here to help advise you on the best options for your school. We help you to invest in technology and future proof your school’s IT systems, as well as training teachers on how to manage IT software.

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