WE SOLVE PROBLEMS BEFORE YOU’RE AWARE OF THEM
Even simple printer problems and software updates can push your day off track. That’s why we run a suite of daily checks to ensure your IT is ready for you to hit the ground running. Our pro-active ICT support teams solve many IT technical issues before you’re even aware of them. And that’s the real benefit of the way we do things at Soft Egg.
ON-SITE ENGINEERS & TECHNICIAN VISITS
All our engineers are fully qualified and DBS checked. You can schedule on-site visits as regularly as you need to keep your IT system in fine shape.
Not every IT issue requires an on-site visit. With conscientious desktop support, we can resolve the majority of issues for you without a visit from an ICT support technician.
Regular checks every single morning fix the most common issues, before you even start your day. And last thing at night, we can also switch off dormant computers to save you electricity.
SAFETY NET: EMERGENCY SERVER RESPONSE
Servers rarely crash. But if they do, the results can be disastrous. Our safety net ensures an exceptionally fast response with remote support and engineers to protect your systems. In addition, our cloud backup service protects your critical school data with offsite backups.
SCHOOL IT ROADMAP, REVIEW & IT DEVELOPMENT
Regular audits from our ICT support consultants mean your IT networks stay up to date in the most cost effective manner. We’ll help you with forward planning and recommendations to help you develop and maintain cost effective IT systems to help you run your primary school.
CLEAR MONTHLY REPORTS
A single monthly report shows you how well your IT is performing. Our schools appreciate the accountability of reporting, as well as the opportunity to plan further ICT support, from IT replacements and improvements.
OFSTED PANIC BUTTON
When you get the dreaded OFSTED phone call, we’ll visit for a whole day to work alongside your team and make sure all systems are running optimally. Even when things are going smoothly, Soft Egg will always be there with ICT support, working in the background to make sure your IT performs not well, but outstandingly.
PROJECTORS, WHITEBOARDS, AUDIO VISUAL EQUIPMENT
Regular maintenance can prolong the life of key electronic equipment in the classroom. We also provide smartboard technical support and an emergency on-site engineer response for projector and interactive whiteboard (IWB) faults.